FAQs

Here you’ll find all the answers to questions about shipping information, changes to order details, order cancellations, returns and more.

Order

What is my order status?

Please click here to know more.

How do I get a copy of my invoice?

Please click here to know more

How do I get my tracking number?

Please click here to know more

Can I change my shipping address?

Please click here to know more

When will my backorder ship?

Please click here to know more

My order has not been delivered and tracking shows that it has been returned back to you, can you re-send my order?

If your order has been returned back to our warehouse, a refund will be processed back to your original payment method. We cannot re-send orders out and we ask that you please place a new order on our website.

Returns and Cancellation

How do I cancel my order ?

Please click here to know more

How do I request a return?

Please click here to know more

How do I request a refund?

Please click here to know more

When will my credit appear on my credit card?

Please click here to know more

General Questions

What is your privacy policy?

You can find the privacy policy in the footer on our website.

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

How do I get technical support for my product?

For assistance with the use of, or technical information about your product, please contact Technical Support.

What payment methods can I use?

You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.

Why is my discount code not working?

Make sure you have typed the code correctly. Please note the terms and conditions of the voucher.

Why is my credit card being rejected?

There are many possible reasons for a credit card not being accepted: the card is expire, you have reached or exceeded your credit limit, you have exceeded your daily charge limit or a computer at either end of the transaction is having technical problems.

If you have problems submitting your credit card payment you can contact Customer Service for help. When contacting Customer Service, please include any error message numbers you received, as well as the order number seen in the shopping cart.